Since taking up my current job a few years back, I go on some pretty cool work trips during the summer. I work for a ministry that sends volunteers into national parks across the country to lead Christian worship services on Sundays. So for about two weeks in the summer I get to travel to many of these parks (places like Grand Teton National Park, the Grand Canyon, Glacier National Park, Yosemite, etc.) and meet our volunteers, offering them encouragement and also supervising the ministry programs in the area. Pretty cool work...
Yesterday, I embarked on what I'll call National Park Tour '09, which has me going into Appalachia country: Shenandoah National Park in Virginia, several locations along the Blue Ridge National Parkway, and then into Great Smoky Mtn National Park just outside of Gatlinburg, TN. After having lived in Denver for about three-fourths of a year, I was excited to return to my pseudo Southern roots for a little while - if only for my skin to experience humidity again. Most people know that there's a special colloquialism to the south (particularly in the Blue Ridge Mtns) that one hardly finds elsewhere. People speak with the draw of a slow-played fiddle, and the tempo of life is almost audibly unhurried - like someone riding the breaks of their car. The air is thick and sticky like family...everybody complains about it, but they wouldn't know what to do if it weren't there. I was peacefully happy knowing that I'd be spending two weeks in the Blue Ridge.
The proverbial rain started coming down as I was waiting for my bag at the luggage turnstile at the airport in Greensboro, NC. We've all been there, conjuring Providence, hopeful that our luggage emerges from the dragon's lair of luggage chaos. Alas, mine did not (shocker!). Okay...so I, along with the three other butts of this god-forsaken joke, lined up to make our claims. I don't know why we do this, because it seems like even if Moses himself were to etch our claim into stone for the airline...with a photo of the luggage...with an arrow pointing at the thing with our name and headshot next to it, there'd still be confusion. Well, I knew that I'd mix things up for John, our up-beat claims man; you see, I didn't have an address or phone number where I'd be staying the night. First of all, I still had about a 5 hr drive ahead of me and was staying at a Motel 6 for the night before moving along to various locations for the next 12 nights. This was way too much for John, who advised me to just call "the number" at the bottom of my claims form to "update" the address when I had one.
Okay. Fair enough. So, I took the claims form and went to get my rental car (an awesome, shiny, two-door Chevy Cobalt!) It's got a spoiler on the back...you know, just to keep it on the road at high speeds ;) So I hit the road and am on my way from Greensboro, NC, to Harrisonburg, VA - as I mentioned, about a 5 hr drive. The first thing I do is try calling "the number" to update my address. Of course, this particular airline outsources their customer service, so I'm patched in to a person with an accent/dialect that I absolutely cannot understand...and I really tried to understand by asking over and over again, "I'm sorry, could you repeat that?..." and "I apologize, I didn't catch that. Would you mind repeating what you just said?..." After a mutual Hooked on Phonics lesson, we finally connected on the idea that I was calling to give him an address where the airline could deliver my bag. "Ooooohhhh," said he. "You will need to wait at least four more hours before calling back with the address." Huh? Apparently, the technology they use is slower than the rapture.
I did get an explanation (which I will spare you here), and continued on my way to Harrisonburg, via NC/Virginia back roads to Roanoke. About halfway to Roanoke, I realized that my cell phone and Garmin GPS (which would come in handy, I thought, on the many rural Blue Ridge back roads I was going to take) were both on their last legs of battery. No problem! I packed car chargers for each (And, by the way, was proud that I had remembered to do so!). So I searched for the Cobalt charger outlets. Found one! No juice...for either chargers. Hey there's one more in the console. Again, not a flicker...for either chargers. Sigh (a.k.a. are you kidding me!?).
So I called the rental counter at the Greensboro airport, told them what the problem was, explained to them that I was way too far now to turn around and get a different car, and explained to them that this was an important expectation of my rental experience! They were helpful and transferred me to a sister location in Roanoke, VA, where I'd be passing through within the hour. They advised me to explain the situation to them and thought they might be able to switch cars with me. After getting cut-off twice from the Roanoke rental counter (remember, I'm on back roads), I finally learned that they have no cars. But what was just a little agitating was that the guy helping me had about as much of an idea of Virginia geography as I did. He advised me to "find a large metropolitan area and search for a Budget rental service location..." and said that I might be able to find something in D.C. (as in Washington D.C.), which wasn't anywhere near where I explained to him I'd be. No luck. If he couldn't help, the car was a moot point - I'd just have to navigate the old fashioned way...although I had no map/atlas with me.
As a last ditch, I decided to go ahead and purchase an atlas. At least, then I'd have a visual of where I was (although I recognize that I should have packed my atlas to begin with). Ah, there's a Walmart! Can you believe they had not one atlas in that store...not a one. By this time, things were closing down, as it was getting late in Appalachia. My next search would be the local gas station. Apparently, this town didn't believe in atlases; they had none either. Well, I decided I'd return, then, to the whole luggage situation and called "the number" once more. Again, I was connected to international service and had to, again, find a common vocabulary. I was finally able to update my address and was assured my bag would find its way to my motel by dawn. I called my wife to say goodnight and the phone died... I make it to the motel with the last bit of juice left on the Garmin, check in, and enter dreamland almost immediately - a land where I have my luggage and a comfy rental car in which all the outlets work as they should.
Morning: I'm dying to know if my bag made it, so I call the front desk. "Hi - good morning. I'm the poor sap whose bag is being toyed with by the big, mean airport people. Has it arrived yet?"...or something like that. "I'm sorry, sir, nothing's come in from any airport." (sigh 2.0) So, I called "the number" one more time, just to get some sort of idea when to expect my luggage. 1:40pm is when they told me it would be landing at Shenandoah Valley Regional Airport. Ah, at least I had a time & destination. Even though check-out was at 12noon, the motel attendants took pity on me and said I could still use their address as a drop-off location. Success! All I have to do now is wait until about 2pm, get my bag, and head on to my next destination (which is actually up in Shenandoah Nat'l Park - about 1 twisty mountain hour-drive away; a place with no address - just a milepost marker on the Blue Ridge Parkway). So I take care of some work-related errands. 3pm rolls around, and I have received no notification of any kind. You're tired of me saying it, but I called "the number" once more to inquire. They tell me that my bag was "scanned in at Washington Dulles Internat'l Airport in Washington D.C." and is not scheduled to go anywhere.
What!? My bag is sitting at the airport in D.C.? Why? How? I was speechless, for my vocal intentions were being pulled in so many directions. Somebody help...please! Well, I simmer my steam and call back with a plan to drive the 2hrs to Dulles, pick up my bag AND exchange the car (the ole' kill two birds scheme). I'm told, "Sorry Mr. Folly (that's how he insisted on pronouncing my name) but your bag is not at the luggage retention center."
Folly explodes.
"I can sense your frustration, Mr. Folly, but Dulles is a very large airport."
Nuclear explosion.
Well, Mr. Folly, your bag is already scheduled to leave Dulles [not sure when] and it's not an easy process to get it to the retention center."
Folly: "I thought you said it wasn't scheduled to go anywhere. Whatever; can't you unschedule it!? - I'm willing to just go pick it up!"
"I'm sorry, Mr. Folly, I'd have to speak with an administrator at baggage claim for that."
Folly: "Okay. So, let's call."
"I'm sorry, Mr. Folly, I do not have access to that number. You can give me the address of where you'll be tonight and we can deliver your bag promptly."
Folly: "There is no address - just a mile post. By the way, what's 'promptly?'"
"Well, Mr. Folly, I am unable to tell you what flight your bag will be on to Shenandoah Valley Airport; there's a flight scheduled to land at 7:40pm tonight, and a second scheduled to land at 10:30pm." ...
So, I figure my reasonable options are all exhausted at this point. I am now at a Panera Bread Company eschewing the whole situation with as much fortitude as I have. In the Shenandoah Valley there are a lot of churches, most of them Baptist. It reminds me of my early days growing up in First Baptist Church of New Orleans, and I am calmed by the memory of good people who handled life with a serenity that I know did not come gratis. Their serenity becomes my serenity. I anchor the tempo of my speech to that of a slow-played fiddle, ride the squeally breaks of existence, and hope that as beautiful a sound can emerge from my life as the ones I've heard emanate from the people who smile at me from my past.